FAQ

What areas do you service?

We are a Brisbane based business who service the Greater Brisbane, Gold Coast, Tweed Coast and Byron Bay areas. Outside of these areas is available however it is assessed at case by case and priced accordingly. Send through an email and we can have a chat.

Do you deliver to events?

Yep we sure do. A delivery fee will be charged to you, the customer. This will vary depending on the distance travelled, amount of equipment required/hired, and the length of time required to set up equipment. The customer will be advised of this fee once the final quote has been finalised.

How much is the delivery fee?

This price varies. There are quite a few of variables to consider. The distance travelled, the time and labour taken, how many staff required, the accessibility to your nominated venue and the amount of equipment hired. However there will not be any extra surcharges on top for weekends or late pick ups. Each job will be quoted accordingly once we have all the relevant information.

Is there a minimum spend?

Yes. For our Full service there is a minimum spend of $400. This can also include your delivery/set up/style/pack down/pick up fee. 

For our dry hire option there is a minimum spend of $150.

How does the Dry Hire option work?

We will have all of your hired items ready for you to pick up from our Love By Light headquarters in Brisbane. You take them to your event, you style them, you pack them up and drop them back to us. You will have a few days either side of your event to pick up and drop back to us. A security bond will be held for your hire period, this will be returned to you within 5 days of you returning all items back to Love By Light headquarters.

Do you use pillar candles at all?

No I do not. I have found using pillar candles are way too time consuming, not very cost effective and they are also very toxic. We love our environment and try our best to keep the air clean. Plus pillar candles do not burn evenly and the they leave black residue on my glass vessels. Not cool man.

Can you use your powder candles outside?

Absolutely YES. However you do need to take into account the weather. Like any type of candle if the weather is windy or rainy the candle just will not light even though it is in a glass cylinder. Unfortunately the weather is one thing that we can not control. So please take that into consideration if thinking about hiring our candles for an outdoor event.

Do you just offer the standard size cylinder glass vessels for hire?

No. We have quite a wide range of sizes available to hire. Our most requested and used vessels are 8cm in diameter and 15, 20 and 25 cm in height. These are mostly used in a cluster of 3.

We also have 10cm, 15cm and 30cm in diameter vessels ranging in heights from 10cm up to and including 70cm. We also offer hurricane style  glass vessels too. If you have a specific request, just ask.